All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. Plus Shop Pay, Amazon Pay, Apple Pay, PayPal, Google Pay and others.

No, only one discount code can be used per order. Additionally, Outlet and Bundled products have already been discounted and codes will not work with them.

Yes, we do and thank you for your service. Please see here

Domestic shipping can take up to 5 to 7 business days. Free Ground Economy can take 7-14 days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Some products have free shipping in the USA (excluding U.S. territories) on minimum order values. Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe. Rates, duties and taxes will be calculated before checkout.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. Returns are not allowed on International Orders.

In an effort to provide more safety, assurance, and insurance for our amazing customers, we’re happy to announce that Malo'o is now integrated with Route Package Protection. Route is a shipping insurance company that offers complete protection for Malo'o shipments and orders. Simply add Route to your cart at checkout to safeguard against any unforeseen hiccups that may arise. Click here for Claims and Policies

We offer expedited shipping from Fedex and UPS. Unfortunately, these companies do not guarantee delivery even though the label on the service is 2 day or 3 day.

If your order shows that it has been delivered but you have not received it:
- If it is USPS wait 24 hours before reporting as their updates can be early at times
- If it is UPS or FedEx, the tracking will have images on the delivery location, most times, please check in these locations
- Please check with neighbors or central mail facilities to see if it is being held for you
- If you purchase Route Shipping Insurance, please see here https://malooracks.com/pages/help-hq#/collection/4718/article/25210
- If you still cannot locate it after the above and did not purchase Route insurance, please let us know at leilani@malooracks.com or through our site. We will then open an investigation with the shipping service.

Once your order is shipped, you will receive an acknowledgment with the tracking number. You can use this tracking number to track your order on the respective shipping carrier's website.

We ship via USPS, UPS, and FedEx IN the USA and Canada. International orders are usually shipped via UPS or DHL.

All our products are subject to quality control.

Malo'o and Lounge Wagon products carry a one year guarantee against manufacturing defects. Accessories, like suction cups , clips, umbrellas carry a 90 day warranty.

The guarantee covers any manufacturing, design, or material defect. Please notify us right away of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

We do not offer extended warranties at this time.

To request a return authorization, please visit https://malooracks.com/pages/help-hq#/collection/4718/article/12348 and follow the instructions provided.

Yes, we offer full and partial refunds. Please see our Return, Refund and Exchange Policy here.

A return request can be submitted within 15 days after the purchase is made here.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

If an item goes on sale and your order has not been delivered, we will provide a gift card for the difference between your purchase price and the sale price. Generally, ale items are final sales and not returnable.

Customers pay return shipping costs.

Customers pay return shipping costs.

After receiving a Return Authorization, please send items to:

Malo'o, 2091 Las Palmas Dr., Suite D, Carlsbad, CA 92011

Returned items need to be in new and unused condition with appropriate tags. If the original package is not available, please return in similar packaging.

Malo'o is pronounced [Mal-oh-ohl and it means "dry" in Hawaiian. Malo'o was started in early 2016 with a mission to enable outdoor adventurers to er they love to do by giving them a simple and efficient way to dry and hold their gear, while on the go.

Malo'o offers a unique blend of products tailored for outdoor enthusiasts, setting itself apart through innovation, quality, and customer-centricity. At the core of Malo'o's uniqueness lies its commitment to enhancing the outdoor experience through versatile and durable gear combined with exceptional customer support.

Firstly, Malo'o products are characterized by their innovative design and functionality. Whether it's their signature DryRacks, SeatGuard waterproof car seat covers, or multi-functional changing parkas and ponchos, each product is meticulously crafted to meet the demands of outdoor activities. These items are not just accessories but essential tools that cater to the needs of adventurers, surfers, campers, and athletes alike. Malo'o's emphasis on versatility ensures that their products serve multiple purposes, providing practical solutions for various outdoor scenarios.

Moreover, Malo'o places a strong emphasis on quality and sustainability. Utilizing premium materials and rigorous manufacturing standards, their products are built to withstand the rigors of outdoor environments while minimizing environmental impact. By prioritizing durability and longevity, Malo'o promotes a culture of sustainability, encouraging customers to invest in products that last for years rather than disposable alternatives. This commitment to quality not only benefits the environment but also ensures customer satisfaction and loyalty.

Furthermore, Malo'o distinguishes itself through its dedication to customer service. Beyond simply selling products, Malo'o strives to cultivate a community of outdoor enthusiasts by offering valuable resources, such as educational content, tips, and guides. Their responsive and knowledgeable support team is readily available to assist customers with any inquiries or concerns, fostering a personalized and engaging experience. By prioritizing customer feedback and continuously improving their offerings, Malo'o builds trust and loyalty among its clientele, establishing long-term relationships that extend beyond individual transactions.

In addition, Malo'o's commitment to social responsibility sets it apart in the outdoor industry. Partnering with environmental organizations and participating in conservation efforts, Malo'o actively contributes to preserving natural landscapes and promoting outdoor stewardship. Through initiatives like beach cleanups, sustainability campaigns, and charitable donations, Malo'o demonstrates its dedication to making a positive impact on both local communities and the planet as a whole.

In summary, Malo'o stands out in the outdoor market due to its innovative products, commitment to quality and sustainability, exceptional customer service, and dedication to social responsibility. By providing versatile gear that enhances the outdoor experience, Malo'o empowers adventurers to explore with confidence while fostering a sense of community and environmental stewardship.

We started in Solana Beach and are now in Vista, California. Our main warehouse is in Vista, with additional warehouses in HI and Dublin, Ireland.

We have Distributors in several countries around the world. We also have select resellers in the USA. If you are interested in becoming a Distributor or Reseller please contact us.

Aloha and I'm sorry you are having difficulty. Here are a few situations where a code might now work:
- Only one code can be used on an order
- If there is a Buy One Get One offer in your cart, another code cannot be used
- Bundles are discounted and create their unique code, hence another one cannot be used
- Outlet items are already discounted and cannot be discounted further

If you still have an issue, please let us know. Mahalo,

You can contact our friendly customer service team by filling out the form on our website. We will get back to you as soon as possible.

Yes, please select the product option that is out of stock and you will see a pop-up that will allow you to enter your email address to receive a notification when they are back in stock.

Yes, we have Gift Cards, please see here https://malooracks.com/collections/maloo-all/products/maloo-gift-card

Yes, by joining the Malo'o 'Ohana (family) and subscribing to our newsletter, you will receive exclusive offers, free giveaways, and once-in-a-lifetime deals.

Orders are usually shipped within 24 to 48 hours. Once it is shipped you will receive a confirmation. If you would like to change something before it ships, we will do our best to accommodate your request. Please mail leilani@malooracks.com with the changes you would like.