Aloha! We love your questions and comments. Please let us know how we can help through the form below. We'll get back to you as soon as possible.
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for return shipping costs.
Any returns must be in the original packaging with proof of purchase.
To request a return authorization please go here.
Malo'o and Lounge Wagon branded products carry a one year limited warranty agains manufacturing defects.
If you would like to activate a warranty please go here.
If the products arrive with visible defects, please take photos of them and send them our way via the warranty request form. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We ship M-F from our Southern California warehouse. Standard delivery usually takes around 3-7 business days depending upon what part of the country you are in.
Once your order is shipped you will receive an acknowledgment with the tracking number. We ship via USPS, UPS and FedEx.
If your order hasn't arrived after showing that it has been delivered, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!